multigenerational & older workers

There are many reasons for employers to consider how to respond to the unique needs and requirements of workers in every generation, including those nearing/ post retirement and those just entering the workforce.  iwin conducts research on how and where the needs of businesses and the needs of a multigenerational workforce intersect.

the citisales study: jobs that work for older workers

Principal Investigator: Jacquelyn B. James, Ph.D., Boston College
Co-Principal Investigators: Jennifer Swanberg, Ph.D., Institute for Workplace Innovation(iwin), University of Kentucky
Sharon P. McKechnie, Ph.D, Emmanuel College

These issue briefs are offered as one component of the CitiSales Study, which is a research study that focuses on employee engagement among hourly and older workers at a Fortune 100 retail firm. This analysis examines the specific components of job quality for older workers (both hourly and professional) in a large U.S.-based retail chain to assess their impact on employee engagement. The section of this report that focuses on hourly workers is available here.

The Citisales Study of Older Workers: Employee Engagement, Job Quality, Health, and Well-being
Generational Differences in Perceptions of Older Workers’ Capabilities
Responsive Workplaces for Older Workers: Job Quality, Flexibility and Employee Engagement

For more information, please contact Dr. Jennifer Swanberg.